FAQs
This page provides detailed answers to common questions about file uploads and quotes, materials and processes, lead times and delivery, payment and invoicing, as well as after-sales service and rework. Please refer to the side navigation for categorized details.
Table of Contents
General Questions
1) What manufacturing processes do you offer?
Koonze Model provides a comprehensive range of manufacturing services, including:
- CNC Machining: CNC milling, turning, and precision machining for prototypes and end-use parts.
- Sheet Metal Fabrication: Laser cutting, bending, welding, punching, riveting, and stamping services.
- Vacuum Casting: Quick and cost-efficient short-run production for plastic prototypes using soft tooling.
- 3D Printing: Utilizing SLA, MJF, SLS, FDM, and SLM technologies for functional prototypes and low-volume production.
- Injection Molding: Services including rapid and production tooling, overmolding, and insert molding.
We offer dozens of on-demand manufacturing services—please explore the "Services" section in our navigation menu to find what you need.
2) What materials can you work with?
For details, please refer to our Materials page. Koonze Model’s diverse manufacturing capabilities mean we’re skilled at working with a wide range of metals and plastics suitable for CNC machining, sheet metal fabrication, vacuum casting, 3D printing, and injection molding.
3) What are your production and delivery lead times?
Koonze Model offers parts in as fast as 1 day, depending on the complexity and requirements of the project.
4) Is there a minimum order quantity (MOQ)?
Koonze Model provides injection molding services with no minimum order quantity, ensuring flexibility for both small and large production runs.
5) How do you ensure product quality?
Koonze Model is certified with ISO9001, IATF16949, and ISO13485, reflecting a commitment to stringent quality assurance and consistent product quality.
6) How can I obtain a quote?
You can and design analysis through the "Get A Quote" option available on the website.
7) Do you offer other services?
Koonze Model provides integrated services including rapid prototyping , mass production , NPI, assembly, and a variety of customized value-added solutions—supported by an extensive factory network and a team of prototyping and manufacturing experts. You can count on us with confidence.
File Upload & Quotation Questions
1) What file formats are accepted for uploading design specifications?
Koonze Model currently accepts the following specific file formats:
STEP, STP, SLDPRT, IPT, PRT, SAT, IGES, IGS, CATPART, X-T, OBJ, STL, as well as common formats like Word, Excel, PowerPoint, and image files.
2) Is there a maximum file size limit for uploads?
Yes, the maximum file size is 15MB. If your file is larger, it’s recommended to contact them directly to ensure successful upload.
3) How is the confidentiality of uploaded design files ensured?
Koonze Model treats all uploaded design files with strict confidentiality. Files are only accessed by authorized engineering staff for quotation and production purposes. If needed, they are also willing to sign NDAs (Non-Disclosure Agreements) to further protect your intellectual property.
4) What information is required to generate an accurate quotation?
To obtain an accurate quotation, it's generally necessary to provide:
- Detailed design files
- Material specifications
- Desired quantities
- Any specific finishing requirements
5) How long does it typically take to receive a quotation after file submission?
We can provide a quotation in as fast as 12 hours, and we respond to all international customer inquiries within this timeframe as well. Feel free to contact us with any questions—give it a try!
Materials & Processes Questions
1) What materials are available for manufacturing, and how do I choose the right one for my project?
Koonze Model offers a wide range of metals (e.g., aluminum, stainless steel, brass, titanium) and plastics (e.g., ABS, PC, Nylon) for CNC machining, sheet metal, vacuum casting, 3D printing, and injection molding.
To choose the right material, consider your part’s strength, weight, temperature resistance, surface finish needs, and cost. If unsure, their engineers can assist with material selection.
2) Are material certifications provided to verify material properties?
Yes. Koonze Model can provide material certifications (such as mill certificates or RoHS compliance) upon request to ensure the properties and traceability of materials used.
3) Can multiple manufacturing processes be combined for a single project?
Yes. At Koonze Model, we not only support common combinations like CNC machining + anodizing, or 3D printing + painting, but also any reasonable mix of manufacturing processes based on your specific project needs. Our experienced engineers will evaluate your design and recommend the most efficient, cost-effective process combinations to ensure the best results from prototype to full production.
4) How does the choice of material and process affect the final product's cost and lead time?
Material and process selection directly impacts both cost and lead time. For example, exotic materials or tight tolerances may increase costs and extend lead time. Simpler materials and efficient processes reduce both. Providing full requirements upfront helps Koonze offer optimized solutions.
Lead Time & Delivery Questions
1) What is the standard lead time for production and delivery?
Koonze Model offers rapid prototyping and manufacturing services, with production times as fast as 1 day, depending on the complexity and type of service selected.
For instance, CNC machining services are available with lead times starting from 1 day. However, specific delivery times can vary based on order details and shipping destinations. It's recommended to contact Koonze Model directly for precise production and delivery estimates tailored to your order.
2）Are expedited manufacturing and shipping options available?
Yes, Koonze Model provides expedited manufacturing and shipping options to accommodate urgent requirements. Their rapid prototyping services are designed to deliver parts quickly, with some available in as fast as 1 day.
Additionally, they offer various shipping methods, including expedited options, to ensure timely delivery. For detailed information on expedited services, it's advisable to reach out to Koonze Model's customer support.
3）How is the progress of my order communicated during production?
We will provide regular updates via email, phone, or other contact methods. It is recommended that you consult us directly to understand our order tracking and communication methods so that you can stay informed about the order status during production.
4）What shipping methods are used, and can I choose my preferred carrier?
Koonze Model offers a range of shipping methods to cater to different needs, including standard and expedited options. To determine if this flexibility is available, it's best to contact Koonze Model's customer service for detailed shipping options and carrier preferences.
5）Are there any regions or countries where delivery is not available?
To confirm whether Koonze Model delivers to your specific location, it's advisable to consult their customer support or review their shipping policies directly.
Payment & Invoicing Questions
1) What payment methods are accepted for orders?
Koonze Model accepts various payment methods, including credit card payments (Visa, MasterCard, American Express), bank transfers, and online payment services like PayPal.
2) Is full payment required upfront, or are there installment options?
Payment methods may vary depending on the specific services and order agreements. Koonze Model generally requires a partial payment upfront, with the remaining balance due after you receive the goods. We also offer installment options for larger orders or specific projects. It is recommended that you contact us directly to inquire about available payment plans and determine the most suitable option for your needs.
3) How are taxes and duties handled for international orders?
For international orders, taxes and duties are typically calculated based on the destination country's regulations and are the responsibility of the customer. Koonze Model may provide guidance on these charges, but it's advisable to consult with them directly for specific details regarding international shipments.
4) Can I receive a detailed invoice outlining all costs associated with my order?
Yes, upon completion of your order, Koonze Model can provide a detailed invoice that outlines all associated costs, including production, shipping, taxes, and any additional fees. It's recommended to request this invoice at the time of order placement or upon order completion for your records.
5) Are there any additional fees that may apply, such as for rush orders or special materials?
Additional fees may apply for expedited processing, rush orders, or the use of special materials. Koonze Model provides various manufacturing services, and costs can vary based on specific requirements. It's best to discuss your project details with Koonze Model directly to receive accurate pricing information and understand any potential additional fees.
After-Sales & Rework
1) What is the policy for addressing parts that do not meet specified requirements?
Koonze Model is committed to quality and customer satisfaction. In the event that parts do not meet specified requirements, they encourage customers to contact their customer service promptly to address the issue.
2) Is there a warranty or guarantee provided for the manufactured parts?
Koonze Model's commitment to suggests that they stand behind their products. For specific warranty information, it's recommended to contact Koonze Model directly to inquire about any guarantees or warranties applicable to your order.
3) How are rework or modification requests handled post-delivery?
Koonze Model appears to prioritize customer satisfaction and may accept rework or modification requests after delivery. Contacting customer service directly will provide a clearer understanding of the process, potential costs, and timeline for rework or modifications.
4) What support is available if I encounter issues during the assembly or use of the parts?
We offer dedicated assembly services, but if you encounter any issues during use, contacting our support team will be the best way to receive guidance or solutions.
5) Are there guidelines for returning defective or incorrect parts?
Specific return guidelines for defective or incorrect parts are not outlined on the website. However, Koonze Model's emphasis on addressing quality complaints suggests they have procedures in place. It's advisable to contact their customer service promptly to report any defects or inaccuracies and to understand the steps for returning or replacing parts.
